Pengaruh Dimensi Kualitas Pelayanan Pendidikan Terhadap Kepuasan Peserta Didik di SMK Keperawatan Muhamadiyah Lumajang

  • Desi Vonstania Sekolah Tinggi Ilmu Ekonomi Widya Gama Lumajang
  • Fauzan Muttaqien Sekolah Tinggi Ilmu Ekonomi Widya Gama Lumajang
  • Musringah Musringah Sekolah Tinggi Ilmu Ekonomi Widya Gama Lumajang
Keywords: angible (physical evidence), reliability, responsiveness, assurance, emphaty (concern).


This study aims to determine whether the dimensions in the quality of service that is
tangible, reliability, responsiveness, assurance, and emphaty affect student satisfaction at
the Lumajang District Government Nurse Academy and analyze the most dominant
factors in influencing student satisfaction at Nurse Academy of Lumajang Regency
Government. The population in this research is the student of Lumajang Local
Government Nurse Academy. Samples taken as many as 60 respondents using NonProbability

Sampling technique with Accidental sampling approach, the technique of
determining the sample by chance, ie who happens to meet with the researcher can be
sampled if deemed suitable. Based on the results of the research, the regression
equation is obtained as follows: Y = 0.952 + 0.174 X1 + 0.010 X2 + 0,0206 X3 + 0,430 X4
+ 0,150 X5. Based on the analysis of statistical data, the indicators in this study are valid
and the variables are reliable. In the classical assumption test, multicolonierity free
regression model, no heteroscedasticity, and normal distribution. The individual sequence
of each of the most influential variables was assurance variable with regression
coefficient of 0.430, then tangible with regression coefficient of 0.147, followed by
responsiveness with regression coefficient of 0.206, and reliability with regression
coefficient of 0.430 while the most influential variable Low is emphaty with regression
coefficient of 0.150. Academic Nurses District Lumajang need to maintain elements that
have been assessed both by customers and need to improve things that are still lacking.